Operations & Organizational Architecture

I help leadership teams figure out where they're stuck and get moving again

Over a decade of building, fixing, and transforming organizations across PE-backed lending, SaaS, construction, and real estate. The work is always the same: find the root problem, map a path through, and rally the right people to execute.

Exploring my next operational leadership seat
Director / VP of Operations COO / Integrator Chief of Staff Fractional COO
11
Years leading
$20M+
In sales
$9M+
Capital raised
22
Units owned
Mark Schofield

Organizational architecture for human flourishing

A discipline I've practised for over a decade and plan to spend the next decade mastering.

"I pick up an idea at stage B, evaluate it with discernment, map the process through to stage Y, and galvanize people to move. I'm wired as an orchestrator and diagnostician, not a solo builder."

I study what Patrick Lencioni calls organizational health: building cohesive leadership teams, creating clarity, overcommunicating that clarity, and reinforcing it through human systems. I treat this as a mastery discipline, not a management trend. It's the lens through which I evaluate every team I join, every system I build, and every leader I advise.

Seven validated psychometric assessments all point to the same profile: someone who diagnoses, evaluates, advises, and rallies. The person who picks up someone else's good idea and turns it into coordinated action.

Working Genius
Discernment + Galvanizing
I evaluate then rally. Invention and Tenacity are frustration zones.
Kolbe A Index
8 / 5 / 4 / 3
Orchestrator, not builder. Deep research before decisions.
CliftonStrengths, Top 5
Responsibility, Achiever, Relator, Communication, Belief
Ownership, depth, and conviction that the work has to mean something.
MBTI / Enneagram
ENTJ-T / 1w2
Strategic and direct. Reformer's integrity paired with investment in others.

Where I've done it

Every role has been at the intersection of operations, technology, and people. Always somewhere that needed something built or rebuilt.

2023 to Present RevOps Architect & Business Optimization Lead Alta West Capital (PE-backed, TriWest Capital Partners)
Led a full-scale Salesforce implementation across all business units. Built revenue attribution infrastructure from scratch, connecting marketing activities to funded deals for the first time in the company's history. Conceived and launched a new lending division from concept to market: developed the underwriting model, recruited installer partnerships, and positioned it for a proprietary fintech platform. Delivered AI-powered competitive intelligence covering 9 companies across 25 data fields, replacing 40+ hours of manual research. Led a full corporate website redesign using AI-assisted development, delivering in 2 months at $1,500 versus the original 6 to 8 month, $8 to 10K agency estimate.
Salesforce Transformation Revenue Operations New Business Unit AI Intelligence Corporate Website
2021 to 2023 Enterprise Account Partner Salesforce (via acquisition of Traction on Demand)
Hit 117% of quota with enterprise insurance clients across the US East Coast. Navigated the Traction on Demand to Salesforce acquisition integration, transitioning from mid-market to enterprise. Collaborated across Product, Strategy, and Services to build and expand client relationships.
Enterprise Sales CRM Ecosystem 117% Quota
2018 to 2021 Business Development & Estimating Golden Triangle Construction / Sunview Custom Cabinetry
Designed and submitted 51 RFP proposals to Alberta Infrastructure standards. At Sunview, hit annual sales quota in the first 6 months and developed 15 new partnerships with high-end custom home builders. Co-created brand guidelines and marketing materials for land development divisions.
RFP & Procurement Partnership Development Brand Building
Earlier Career Founding, Building, and Leading Multiple ventures across O&G and real estate
Co-founded two startups, both profitable. Managed a team of 7 with full P&L for a $22M O&G services company. Over $20M in cumulative sales. Raised $9M+ in investor capital and donations across ventures and non-profit work.
Founder P&L Ownership $9M+ Capital Raised

I build businesses with real stakes

Three ventures across different industries and stages. Each one started with a real market problem and required real capital, real customers, and real accountability.

Intrapreneurial / PE-Backed
Consumer Residential Solar Lending Platform
Alta West Capital, 2026
Identified an uncontested market gap in Canadian residential solar financing. Built the full business case: underwriting model (CRO-validated), competitive analysis across 8 lenders, multi-province regulatory mapping, and investor pitch deck. Currently positioned for PE board presentation.
Uncontested market position CRO-validated underwriting PE board-ready
Entrepreneurial / Co-Founded
Multi-Family Real Estate Portfolio
Calgary, 2021 to present
Co-founded and operate a 22-unit multi-family rental portfolio across Calgary. Sub-1% vacancy since inception. Responsible for capital structuring, CMHC financing, tenant relations, and the bespoke PM platform that replaced commercial software.
22 units across Calgary Sub-1% vacancy since 2021 Licensed mortgage broker
Entrepreneurial / Co-Founded
Commercial Snow and Ice Management
Vancouver, still active
Co-founded a commercial snow removal and salting business serving the Greater Vancouver Regional District. Built and executed 1 to 3 year business plans. Hit full break-even on startup costs in year one. All accounts receivable collected within contract terms.
175% of Y1 sales target Break-even in year 1 100% AR collection Business still active
Leadership & Learning
Lighthouse Voyage
COO and Board Member, 2017 to 2025
Set executive vision and organizational structure for an international non-profit. Managed partnerships across India and Canada. $1M+ raised from HNW individuals.
All Saints Anglican Church
Building Committee Chair, current
Leading lease negotiations, facility planning, and community stakeholder alignment. Organizational architecture applied to community life.
BComm at 35
Royal Roads University, Dean's Entrance Scholarship
Completed a Bachelor of Commerce as a working father of three. Capstone research in community-integrated real estate development.

Technology that serves people, not the other way around

I use AI as a craft multiplier. Deeper research, faster builds, and more human attention for the work only humans can do: trust, discernment, and real relationship.

My take on AI comes from actually building with it. Over the past two years I've used AI as a genuine thinking partner: financial models, brand systems, competitive intelligence frameworks, and full-stack applications. The showcases below are real, working tools shaped collaboratively with AI.

"The question is not whether AI will change how organizations work. The question is whether leaders will use it in ways that make their people more capable and more human, or less."

AI is extraordinary at amplification and terrible at judgment. It can synthesize data, generate options, stress-test assumptions. But it can't discern which option actually aligns with your values. It can't read the room. It can't build the trust that makes vulnerable conversation possible. That's still human work.

Amplify, don't replace
Every tool I build starts with the same question: what human judgment does this free up?
Show the work
If AI contributed to something, I say so. Transparency builds the same trust that organizational health builds.
Build, don't theorize
Everyone has an opinion about AI. I've built financial models, brand systems, competitive frameworks, and full applications.
Judgment stays human
AI generates options. Humans choose which ones align with values, relationships, and the long game.
What I've solved with AI
Each started with a real business problem. AI was the multiplier, not the point. Click any preview to expand it.
Good morning
Sarah
Total Savings
$2,847
Today's Production
Loan Balance
$34,180
Good morning
Sarah
Total Savings
$2,847
+$186
Today's ProductionSunny
34.2
kWh
$5.13
saved
87%
target
Loan Balance
$34,180
$411 Apr 1
< Back
Production
34.2
kWh generated today
This week
218 kWh
This month
847 kWh
Saved
$127
7-Day Production
MonTueWedThuFriSatSun
See the full app
Problem: How do you pitch a new consumer lending channel to PE stakeholders when no brand, product vision, or borrower experience exists?
Designed the full product concept, brand identity, and interactive app mockup to make a new consumer lending channel tangible for PE stakeholders. The goal was proving there's a business worth pursuing: driving yield from non-traditional sources while opening customer-direct channels.
Built in one working session Fed directly into PE stakeholder pitch
Product Design / Brand Strategy / Stakeholder Communication
30-year compounding table
Hold MIC Scenario B
TFSA
$XXK
RRSP
$XXK
Total
$X.XM
YearAssetsTotal
Yr 5$XXXK$X.XM
Yr 10$X.XM$X.XM
Kingdom Blueprint: 30-Year Compounding Projection
TFSA
$XXK
RRSP
$XXK
BTC Cold
$XXK
RE Equity
$XXXK
Net Worth
$X.XM
Year Age TFSA RRSP RE HoldCo Total NW
202636$XXK$XXK$XXXK$XXK$X.XM
203141$XXXK$XXXK$XXXK$XXXK$X.XM
203646$XXXK$XXXK$X.XM$XXXK$X.XM
204656$X.XM$XXXK$X.XM$X.XM$XX.XM
205665$X.XM$X.XM$X.XM$X.XM$XX.XM
9 asset categories / adjustable CAGR assumptions / salary scenario modelling / 30-year projection
See the full app
Problem: Career decisions, investment strategy, and a 2030 home build all depend on each other, but static spreadsheets can't show how they interact.
Interactive financial model connecting nine asset categories across a 30-year horizon with adjustable CAGR assumptions, salary scenarios, and tenure decisions. Revealed compounding interactions the original spreadsheet never surfaced. Directly changed how I sequence career and investment decisions.
Built in one conversation Replaced static spreadsheet planning Directly informed career strategy
Financial Modelling / Interactive HTML / Decision Support
Portfolio Command Centre
6
units
10
units
6
units
2 leases expiring
GG
Portfolio Command Centre
Property A
6
units // 0 vacant
NOI: $XXK
Property B
10
units // 0 vacant
NOI: $XXK
Property C
6
units // 0 vacant
NOI: $XXK
Vacancy
<1%
Units
22
Portfolio NOI
$XXXK
Avg Cap Rate
X.X%
Action Items
Unit B7 lease expires Mar 31
Urgent
Unit B5 lease expires Apr 30
Upcoming
Unit A1 maintenance request
In progress
See the full app
Problem: Portfolio data lived on one local machine, required the same information to be entered repeatedly, and wasn't accessible to partners or from a job site.
Bespoke property management platform for a 22-unit rental portfolio. Financial dashboards (LTV, DSR, NOI, cap rates), tenant management, maintenance tracking, inspection reports, and document storage. Shares data across all partners in real time with full mobile access. Currently in beta, replacing $3 to 5K per year in commercial PM software.
V7 in one week of iteration Eliminated redundant data entry Mobile access on site
React Application / Financial Dashboards / Multi-User Access
altawestcapital.com
Private lending.
Built on relationships.
Learn More
altawestcapital.com
ALTA WEST CAPITAL
AboutProductsTeamInvest
Private lending.
Built on relationships.
Alberta-based private capital for real estate professionals who need a partner, not just a lender.
Learn More
$200M+
Capital deployed
15+
Years lending
Alberta
Focused
See the full app
Problem: Outdated corporate website with an agency estimate of 6 to 8 months and $8 to 10K to redesign.
Led a full 8-page corporate website redesign using AI-assisted development. Managed timelines, stakeholder approvals, and content strategy across the entire project. Beat every deadline. The site launches within 30 days.
Delivered in 2 months $1,500 vs $8 to 10K agency quote 80% cost reduction
Web Design / AI-Assisted Dev / Project Management
Company
AUM
Yield
MIC 1
$840M
8.2%
MIC 2
$920M
7.6%
9 companies / 25 data fields
Competitive Intelligence Matrix.xlsx
HomeInsertDataView
Company
AUM
Yield
Max LTV
Geography
Min Invest
MIC 1
$840M
8.2%
75%
ON, BC
$5,000
MIC 2
$920M
7.6%
80%
AB, BC, ON
$10,000
MIC 3
$310M
9.1%
65%
AB
$25,000
MIC 4
$1.2B
7.1%
75%
ON, BC, AB
$1,000
9 companies / 25 data fields / structured AI methodology / 40+ hours of manual research replaced
See the full app
Problem: Competitor analysis was done quarterly, took days of manual research, and two previous attempts with other platforms had failed. Nobody wanted to own it.
Structured AI methodology producing institutional-grade competitor analysis across 9 Canadian mortgage investment corporations and 25 data fields. Shifted cadence from quarterly to monthly. Took ownership of a workstream nobody wanted and turned it into something the company relies on for strategic decisions.
40+ hours of manual research replaced Quarterly to monthly cadence Presented at company townhall Replaced 2 failed platform attempts
Market Intelligence / Excel / Strategic Analysis

Values, method, and what the first 90 days look like

Whether it's a full-time seat or a fractional engagement, the approach is the same. I've run this playbook across PE-backed companies, non-profits, and my own ventures.

Integrity over expediency
I have lost deals because I wouldn't cut corners. My standards are high, and they start with me.
Hospitality as leadership
The best teams I've built are the ones where people felt genuinely welcome. Belonging is infrastructure.
Wonder and curiosity
I completed a BComm at 35 with three kids under five. Curiosity is the antidote to arrogance.
Generosity as strategy
I build things meant to outlast me. Accumulation is a tool. It is never the destination.
01
Diagnose
Listen before I prescribe. I interview stakeholders, review processes, map where decisions get stuck, and identify the two or three things that are actually causing the pain. A clear, honest picture that fits on one page.
Weeks 1 to 3
02
Align
Get the leadership team on the same page about what's actually wrong, what matters most, and what we're going to do about it. This is where Lencioni's clarity framework earns its keep. No alignment, no execution.
Weeks 3 to 5
03
Build
Design and implement the systems, processes, and rhythms that make the solution stick. This is where AI comes in: I build tools that give the team leverage they didn't have before.
Weeks 5 to 10
04
Transfer
Make sure the team can run it without me. Document the systems, train the people, hand off ownership. For fractional work, this is where I step back to an advisory rhythm.
Weeks 10 to 13
Let's talk about what you're building
If your team is stuck, growing fast, or going through a transformation, that's where I do my best work.
markschofield7@gmail.com
Director / VP of Operations COO / Integrator Chief of Staff Fractional COO Organizational Health Advisory
markschofield.ca
Get in Touch